Delivering assistance differently
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About Us

Our capabilities help grow your business

Our expertise in Assistance and Claims Management, pioneering processes, in-house professionals and a worldwide network of associates, are what make us stand out to our partners, and their customers.

Our Team

Our Team

Our team works for you and your customers

Every member of our team is knowledgeable, responsive and results-driven. They focus on delivering excellent service to your customers and your business.

They strive to offer the best possible solution to help customers in distress, and work to save them time and effort when contacting us.

They behave as part of your team, working as an extension of your brand. They’re also constantly aware of the potential for fraud and the need to keep control of your costs.

Size and Reach

Size and Reach

Our size and reach give us global coverage

Our own operation centres are based in the UK, Ireland and South Africa. Soon we will have operations embedded in Collinson international service centres in Hong Kong, Australia, the US and United Arab Emirates.

Our network of associates covers the world.  We work with over 427,000 medical, security and logistics suppliers. So wherever your customer is when they need assistance, or want to make a claim, we’ve got a trusted associate close by, who knows their local area, and the way we work.

Part of Collinson

New collinson

Part of Collinson

Intana is part of Collinson

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and add value for our clients.

Our breadth of expertise in Loyalty, Lifestyle Benefits, Insurance and Assistance creates unrivalled insight about affluent consumers and frequent travellers.

Together we leverage this to develop and deliver market-leading products and services that create engagement, value and loyalty with millions of end customers across the world.

Our Partners

Our Partners

Our partners trust us

We provide Assistance and Claims Management services for insurers and brokers around the world. We also work directly with utility companies, affinity organisations, travel specialists, governments and non-governmental organisations.

They know that their customers and their business are in safe hands when they work with us.

Get in touch

We’d welcome the chance to discuss how Intana could design and deliver Assistance and Claims Management services for your company and customers.