Delivering assistance differently
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Assistance

Our Assistance services go the extra mile

We don’t believe “one size fits all”.

Our context-specific Assistance solutions blend our experience, industry know-how and consumer understanding. When your customers need help, they get the best possible experience, while you get optimised value for your business.

At Home

At Home

Assistance at home

Our Home assistance products let you offer a unique-to-you service with appealing benefits.

Our products range from Home Emergency and Repair Cover, through Legal Advice to Healthcare At Home.

The suppliers in our network of associates have been chosen for their commitment to customer care. We also issue passwords and identification cards to each supplier for security and confidence when making home calls.

Abroad

Abroad

Assistance abroad

Our Medical and Travel assistance packages are purpose-built to your specifications, from Medical Screening and Impaired Life Cover to Travel Assistance and Legal Advice & Expenses. Each is built from our in-depth travel knowledge, medical expertise and global network of assistance associates and backed by market-leading cost containment capabilities and crisis response plans.

Your customers get the support they need, with one phone call to our in-house medical staff and case handlers. Whatever time of day, wherever they are.

On The Road

On The Road

Assistance on the road

Our breadth of experience, plus our carefully chosen assistance associates, underpins our Motor Breakdown Assistance in the UK and Europe, as well as First Notification of Loss and Accident & Claims Management. We support private, commercial, industrial and fleet vehicles.

We add our travel expertise, to help with accommodation, transport and local support, and provide Roadside Assistance that looks after the driver as well as the vehicle.

Get in touch

We’d welcome the chance to discuss how Intana could design and deliver Assistance and Claims Management services for your company and customers.