Summary of Complaints Data -  
1st May 2020 to 31st October 2020

Complaints publication report

Firm name: Collinson Insurance Services Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1st May 2020 to 31st October 2020
Brands/trading names covered: Intana

 


Number of complaints
opened by volume of business

           

Product /
service
grouping

Provision (at reporting
period end date) - number of complaints opened per 1000 policies in force

 Intermediation (within the reporting period) - number of complaints opened per 1000 policies sold

 Number of complaints opened

 Number of complaints closed

 Percentage closed within 3 days

 Percentage closed
after 3 days but within
8 weeks

 Percentage upheld

Main cause of complaints opened

Banking and credit cards


N/A

Home finance


N/A

Insurance and
pure
protection



N/A



12.87



2420



2419



23.8%



54.8%



49.9%


Product performance / features

Decumulation
and pensions


N/A

Investments


N/A

Credit related


N/A




Get in touch

We’d welcome the chance to discuss how Intana could design and deliver Assistance and Claims Management services for your company and customers.