Summary of Complaints Data -  
1 May 2016 to 31 October 2016

Collinson Insurance Services Limited trading as Intana

Complaints and the way in which they are handled are a key indicator of our success as a business - if we have a significant level of dissatisfied customers, the company is failing to achieve its goals. For this reason regardless of whether a complaint is upheld or not we welcome all customer feedback which forms a vital part of the process of reviewing our systems and procedures and the assistance we provide.
We are also committed to regularly re-assessing our complaints process to ensure that all complaints are dealt with fairly and without unreasonable delay.

 FCA Product Category - General insurance and pure protection

  • Number of complaints closed : 507
  • Percentage of complaints closed within eight weeks : 96.5%
  • Percentage of total complaints upheld by firm : 45%
  • Number of new complaints received : 507

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We’d welcome the chance to discuss how Intana could design and deliver Assistance and Claims Management services for your company and customers.