Delivering assistance differently
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How We Work

We work by creating winning combinations

Exceptional relationships are at the heart of our business. Our focus on caring for customers and our long-term, sustainable network of associates around the world, combine to deliver outstanding service at best value.

Customer Focus

Customer Focus

Our focus is your customers

We create and deliver Assistance and Claims Management services, white label or branded, with your customers in mind.

Our case advisors take responsibility for the resolution of each incident, co-ordinate the response, and keep your customer fully informed. Our aim is to make difficult situations easier with the minimum of bureaucracy.

The loyalty expertise of our parent, the Collinson Group, helps us to enhance each customer’s experience.

Our Network

Our Network

Our network delivers consistent service

At Intana, our assistance and claims experts work together to provide service that goes beyond expectations. They help to recruit our external network of trusted associates, all of whom deliver our high standards of personal care, reliability and ease of use.

Together they ensure everyone gets the same great service – wherever they are in the world, whatever time of day and whether it’s an emergency or a lifestyle-related matter.

Going Beyond Excellence

Going Beyond Excellence

We don’t want satisfied customers. We want delighted customers.

First call resolution is our ambition. That’s why we operate our services on an end-to-end information platform, streamlining the whole process for customers and our co-ordinators.

We review everything we do to identify improvements that drive excellence. Every employee, every associate and every resource is selected and monitored for their ability to make each experience even better.

Cost Management

Cost Management

Managing the costs of your services

As your partner, we understand that providing your customers with high quality customer service and keeping control of costs is a necessity.

Our specialist Procurement and Cost Containment team continually benchmark and negotiate prices to ensure best value for money, while our people and our networks deliver market-beating service.

Get in touch

We’d welcome the chance to discuss how Intana could design and deliver Assistance and Claims Management services for your company and customers.